SHIPPING

AUSTRALIAN SHIPPING


 FREE SHIPPING FOR ORDERS OVER $50

 SHIPPING - NO SIGNATURE

COURIER WILL LEAVE YOUR PACKAGE UNATTENDED*.

YOU CAN ADD DELIVERY INSTRUCTIONS AT CHECK OUT 

*unable to track or prove delivery

 SHIPPING - SIGNATURE REQUIRED

COURIER WILL NEED A SIGNATURE TO LEAVE YOUR PACKAGE

 

 IMPORTANT: A customer who chooses to leave their order unattended agrees that their goods will be left at their own risk. The customer gives up their ability to request assistance with tracking or POD when they request to leave their order unattended on a delivery. O'Neill is not responsible after a package is dispatched.

 HOW LONG WILL MY DELIVERY TAKE TO ARRIVE? 

Order before 2pm AEST Monday - Friday for same day dispatch from Sydney.

Sydney, Brisbane & Melbourne please allow 1-3 business days

WA, SA & rural areas please allow 3 - 5 business days

Please note this is a guide only 

NEW ZEALND SHIPPING


 FREE SHIPPING FOR ORDERS OVER $100

  SHIPPING - NO SIGNATURE

COURIER WILL LEAVE YOUR PACKAGE UNATTENDED*

YOU CAN ADD DELIVERY INSTRUCTIONS AT CHECK OUT

*unable to track or prove delivery

 SHIPPING - SIGNATURE REQUIRED

COURIER WILL NEED A SIGNATURE TO LEAVE YOUR PACKAGE

 

 

 

 IMPORTANT: A customer who chooses to leave their order unattended agrees that their goods will be left at their own risk. The customer gives up their ability to request assistance with tracking or POD when they request to leave their order unattended on a delivery. O'Neill is not responsible after a package is dispatched.

HOW LONG WILL MY DELIVERY TAKE TO ARRIVE?

Order before 2pm AEST Monday - Friday for same day dispatch from Sydney via DHL.

 Please allow 3-5 business days.   

 Please note this is a guide only

IMPORTANT: CUSTOMER & DUTY CHARGES

Imports over NZD$200.00 will generally incur customs and import taxes in New Zealand. This also includes separate orders arriving into NZ customs the same day. O'Neill has no control over these taxes and cannot advise what they will be once your parcel has arrived in New Zealand.

All charges are to be paid by the customer on delivery of an order. Orders cannot be returned to sender and O'Neill will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and O'Neill will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. 

RETURNS

RETURNS POLICY

ALL FULL PRICED AND SALE ITEMS

30 DAYS TO REFUND AND/OR EXCHANGE

See below for more details

RETURNS POLICY – CHANGE OF MIND

TERMS & CONDITIONS

  • Item must be returned within 30 days of the date of purchase
  • The customer is responsible for the cost of shipping to send a returned item back to O'Neill
  • Sale & promo code items are accepted for return
  • All original tags must be attached
    • Swimwear must have all hygienic stickers attached, we recommend trying on swimwear over underwear. If the hygiene seal has been removed, it won’t be accepted for return.
  • Item is still in its original packaging
  • Item hasn’t be worn, altered or washed
  • Proof of purchase from oneill.com must be supplied
  • oneill.com can only accept returns on products that were purchased through our website. O'Neill products bought from a retailer must be returned directly to that retailer.

RETURNS POLICY – FAULTY PRODUCT

TERMS & CONDITIONS

  • Faulty items must be returned to O’Neill within a reasonable time after the consumer received the item and has had a reasonable opportunity to inspects the good. A reasonable time period is determined by the cost and quality of the item. (Generally, all claims must be made before use and/or doesn’t exceed 12 months for wetsuits and 3 months for all other items.)
  • oneill.com can only accept returns on faulty products that were purchased directly through our website. Faulty O'Neill products bought from a retailer must be returned directly to that retailer
  • Proof of purchase from oneill.com must be provided
  • One of the following conditions must apply to the product:
    • Item is not of merchantable quality and doesn’t meet the level of quality or performance that would be reasonable to expect; what is reasonable to expect is determined by the cost and quality of the item
    • Item has defects that weren’t obvious at the time of purchase
    • Item is not fit for intended purpose O’Neill made known to the buyer
    • Item doesn’t match the description or pictures shown on oneill.com
    • The consumer has taken reasonable care of the item and hasn’t damaged the item by using it in a way that wasn’t intended for the item; the expected reasonable care is determined by the cost and quality of the item
IMPORTANT: Please email customer service, service@oneillaustralia.com.au, to obtain a return authorisation number and reply paid shipping address before returning a faulty item

RETURNS POLICY - WETSUIT WARRANTY

TERMS & CONDITIONS

HOW TO RETURN

1. Identify your order number. You can locate your order number in your email from O’Neill Customer Service called ‘new order’ 

 

2. Fill out Return Form.

  • Print and fill out the RETURNS FORM – this is located on the back of your invoice if you still have it
  • IMPORTANT: If you’re exchanging your item we recommend placing a new order online for the correct size, colour or alternative item and returning your original order for a full refund. This avoids any possibility your new item sells out before we’re able to process your return. 
 

3. Post your item. Post your item with the return form to the O’Neill warehouse in Sydney, Australia.

ONEILL AUSTRALIA

13 Clearview Place,

Brookvale NSW 2100

 

4. Check your bank or Paypal statement in a few business days. Once we’ve received your return we’ll process it as quickly as we can. If you have requested a refund look for this to appear in your account within a few business days after we receive it.

  • During peak periods, refund processing time may be slightly longer than usual
  • IMPORTANT: Your return can take up to 5 – 10 business days to arrive at our Sydney warehouse. The time period it takes to arrive will depend on your location, carrier, and type of postage you’ve selected. WA, SA, Rural Areas and International returns please anticipate delays 
 

Online purchases cannot be returned in-store or dropped off in person to O’Neill office or warehouse. Online purchases may only be returned as per this process.

Wetsuit returns must follow the Wetsuit Care Instructions for handling & postage. Additional damage can be caused to wetsuits when incorrectly handled. O’Neill won’t accept a return for a wetsuit that has been incorrectly handled for postage.

Don’t know if you’re eligible for a return? See Returns Policy – Change of Mind or Wetsuit Warranty for more information.

 

THINGS TO REMEMBER

  • If a size exchange is required we recommend placing a new order online and returning your original item(s) for refund to avoid exchange items selling out
  • Promotional discount offers will be honoured when exchanging size, but in the case your size request is unavailable or a refund is requested promotional offers will not be extended to your new order. Any free promotional items should be returned along with your order if you will no longer meet the terms of the offer
  • O’Neill doesn’t take any responsibility for return items lost in transit, we recommend returning goods via a registered mail with a tracking number to ensure their safety
  • O’Neill reserves the right to deny any return that doesn’t meet the above requirements to our satisfaction