Contrary to what the website says, returns process is not easy and is misleading. If you're purchasing from New Zealand and need to return, it will cost 3-5 times more to ship to O'Neill's Australian warehouse than it would a New Zealand warehouse ($70 NZD for a wetsuit return is horrendous).
The returns policy is NOT inline with other brands. Rip Curl and Patagonia have excellent customer service and returns are FREE, providing prepaid downloadable shipping labels. Billabong have free return shipping for loyalty customers. Need Essentials has great customer service and will support you with shipping $25 to and from Australia.
O’Neill has disappointing customer service, our worst online purchase experience to date. Buy from another brand.