Terms & Conditions

About us

This website, AU.ONEILL.COM, is owned and operated by O’Neill Australia Pty., Ltd. Our ABN is 49097384757. We operate under license from O’Neill Brand S.A.R.L

Terms of use for this website

The use of this website is governed by the policies, terms and conditions described on this page. Please read them carefully. Your use of this website indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your decision to submit a purchase order to AU.ONEILL.COM indicates acceptance of these terms and conditions. The terms and conditions published on this page shall replace any other terms or conditions, whether or not such terms or conditions are signed by AU.ONEILL.COM. O’Neill Australia reserves the right to make changes to this site and these terms and conditions at any time. By ordering or registering for an account on AU.ONEILL.COM you grant us the right to add your personal contact information to our database. From time to time we may contact you, for marketing purposes. If you wish to stop this contact you can unsubscribe via a link or contact our CUSTOMER SERVICE team and we will remove you from future communications.

Conditions of Order Acceptance

Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. AU.ONEILL.COM reserves the right at any time after receipt of your order to accept or decline your order for any reason. AU.ONEILL.COM reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by us. We may require additional verifications or information before accepting any order. AU.ONEILL.COM is a seller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by AU.ONEILL.COM.

Delivery Policy

The delivery times provided by AU.ONEILL.COM are estimates only. AU.ONEILL.COM will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. AU.ONEILL.COM cannot be held responsible for incorrectly entered delivery addresses.

Refunds & Returns Policy

We will refund products purchased from this website provided the item and its packaging is in its original condition with all the original tags attached.

  • Returns for refunds must be sent back within 30 days of purchase.
  • The customer is responsible for return postage costs.
  • We will happily refund your item provided the item and its packaging is in its original condition with all the original tags attached.
  • Faulty goods will be dealt with as per theO’Neill warranty.
  • We recommend sending returns via registered post as we do not accept responsibility for lost items.
  • Exchanges - If you want to exchange for another size or style, we ask that you place the order for the new size or style yourself, directly through our website, and post your original product back to us to have it refunded.
  • Swimwear must be returned with the hygiene stickers attached and no sign of soiling, we suggest trying swimwear on over underwear.
  • Gift cards and promo codes cannot be applied to exchanges 
  • Any return offers we negotiate will apply to individual sales only.
  • Exchanges and refunds are not accepted for free or promotional products.

Acceptance of Goods

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.

Change of Address

AU.ONEILL.COM cannot be held responsible for an incorrect address being entered on your order.

Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service immediately.

We will attempt to update any incorrect order details, however some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.

Liability

AU.ONEILL.COM is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

International shoppers

We sell and ship to addresses in Australia only. We will not ship outside of Australia.

O’Neill Clothing Warranty Policy

If the product is found to be defective under normal use and proper care, O’Neill will repair or replace the product at our sole discretion. The decision to replace or repair a product is made by the O’Neill Warranty Department after receipt of the defective product. If an identical replacement product is no longer available our customer service gurus will discuss the options with you, to replace with a different product, provide a store credit or refund your money etc.

O’Neill Wetsuit Warranty Policy

The O’Neill wetsuit warranty is 12 months from purchase date. If the product is found to be defective under normal use and proper care, O’Neill will repair or replace the product at our sole discretion. The decision to replace or repair a product is made by the O’Neill Warranty Department after receipt of the defective product. Defective product’s purchased from AU.ONEILL.COM should be returned clean and dry. Wetsuits that are returned without a copy of the purchase receipt will NOT BE COVERED UNDER WARRANTY.

Pricing

Prices are in Australian Dollars (AUD) and are subject to change without notice. All credit cards are charged in Australian Dollars.

Order Cancellations

If notified before goods have been dispatched, AU.ONEILL.COM can accommodate order cancellations. If items have been shipped, AU.ONEILL.COM reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

Trademark and Copyright Information

This site is owned and operated by O’Neill Australia Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of O’Neill Australia Pty Ltd. 

All software used on the site is the sole property of O’Neill Australia Pty Ltd or those supplying the software.

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.

No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from O’Neill Australia Pty Ltd.

All rights not expressly granted herein are reserved.

Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Links on this website

This site may contain links to other sites on the Internet that are owned and operated by third parties.

You acknowledge that AU.ONEILL.COM is not responsible for the operation of or content located on or through any such site.

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