VERY POOR. The advertising promisses easy returns which is far from my experience.
When orderring the booties the website gave no indication that you use american foot sizes. (Officially Australia uses UK shoe sizes). So I received the wrong booties and had to send them back to be refunded.
Having posted and tracked the delivery whichwas on Friday 29 Oct I have writtento O'Neill australia three times asking for the item to be credited to my PAYPAL account. This has not happened yet - a week after you received the returned booties.
I cannot recommend anyone dealing with O'Neil australia as they do not appear trustworthy.
Hi Michael, sorry you feel let down here. Our size guide clearly says US sizes, and this is not uncommon in Australia when shoe shopping, particularly when buying US brands such as Nike. Our team was happy to refund your purchase, your tracking only showed delivery to the local post office, not to our actual warehouse. Despite this, following your email, we still refunded your product before we had actually received it at our warehouse facility.